Customer complaints process

Introduction

Local Energy Scotland understands the importance of good customer service.  We have a complaints procedure to ensure that any customer issues are dealt with efficiently and effectively.

We will

  • Acknowledge the complaint either by email or in writing.
  • Record the details in the complaints log.
  • Alert relevant team members.
  • Keep the customer informed of progress.
  • Review the outcome of the complaint to improve our service.

 

 Making a complaint

Complaints will be received and logged by the CARES Fund Administration Manager and the Programme Assistant. You can submit your complaint via email to info@localenergy.scot or by calling 0808 808 2288.

 

We will record your complaint and provide you with a response within 5 working days. 

 

Additional information about our complaints process is available on request.