Improving Consumer Outcomes Fund: Energy - now open

A new funding programme aimed at improving energy consumer outcomes in Scotland has been launched today (Monday 4 November).

The purpose of the Fund is to develop practical innovations that can be adapted, adopted and scaled up by existing essential service providers, working in partnership with third sector and/or community groups, in order to deliver fair and inclusive access for consumers in vulnerable situations. The Fund will target support to projects seeking to demonstrate new approaches and interventions to address specific examples of intractable consumer harm.

Up to £12,000 is available per project for Stream 1 – Early Stage Development feasibility grants, which will help applicants develop a robust business case for project delivery in order to help with applying for Stream 2 Demonstrator funding.

Stream 1 work will be delivered from January 2020 to March 2020. Projects should:

  • demonstrate an innovative approach to energy services delivery
  • target vulnerable customers
  • engage consumers in the project design and delivery
  • be delivered in partnership with at least one essential service (energy) provider
  • include a strategy to share learning from the pilot/demonstration project with wider industry and other interested stakeholders

 Key outputs for successful projects will be:

  • a high level feasibility assessment considering key regulatory, legal and delivery risks that will allow projects to be stopped where viability isn’t demonstrated
  • a business case for piloting of a local demonstrator of the approach, including a robust evidence base to show in what way the solution is innovative, has development potential and what the expected impact(s) are on consumers who are in vulnerable circumstances
  • feedback from consumer insight/surveys to show demand for the local demonstrator, and that the proposed delivery of the solution meets consumer needs.

Applications for Stream 1 - Early Stage Development Feasibility Grants are invited by 12 noon on Tuesday 3 December 2019.

Read more.